Jeff Graham, National Account Manager for SignResource, said, "We were confident that our pricing would be extremely competitive versus the incumbent because there are few who can compete with our economies of scale. But we knew that once they visited the [manufacturing] plant and met with senior management, the Director of Quality and Director of Account Management, they would see the high level of care and service given to our customers. This was, in my opinion, what sealed the deal."
SignResource incorporates Kaizen philosophy into all areas of operations. Increased manufacturing efficiency, improved internal processes, and value engineering, are three areas the company has recently seen drastic advancement. Scott Van Ness , Chief Operating Officer of SignResource, commented that "although it is not something that is obvious, the Kaizen philosophy has played a large role in helping land such prominent customers such as Choice Hotels International, Starbucks, Burger King, Shell Oil, and now of course, AutoZone."
With about 3,420 stores in the country, AutoZone is the US 's #1 auto parts chain. It also operates more than 60 stores in Mexico and is expanding into Puerto Rico . AutoZone has grown quickly through a series of acquisitions over the past several years, including Chief Auto Parts and Adap.
Originally founded in 1969, SignResource is one of the largest national manufacturers of brand identification products. The company manufactures and sells identity products such as pylon signs, awning and fascia systems, monument signs, channel letters, wall signs, neon signs, interior signage and point-of-purchase displays, menu boards and LED message centers. SignResource services large regional and national retailers providing installation services, project management and online purchasing.